The new General Data Protection Regulation ("GDPR") has sought, among other aspects, to strengthen and harmonize throughout the European Union a set of rules for the defense of the rights, freedoms and guarantees of the citizens with respect to the processing of their personal data and has also established multiple principles and obligations for the entities that collect and process such personal data.
Despite the continuous EDP Group's commitment to ensure privacy and to protect the personal data of its customers, employees, suppliers or other third parties, with the beginning of the applicability of the GDPR, the procedures to evaluate and anticipate possible risks related to the processing operations and the respective mitigation measures have been adjusted, complemented with specific training and awareness actions and with the implementation of dedicated channels and teams to manage requests for the exercise of rights and to handle complaints.
In 2018, there were 4 complaints received directly from data subjects and 21 complaints received through the competent supervisory authorities.
- EDP Comercial, a company operating in the free market, in Portugal, shares information about the company's data protection policy, regarding the use of information collected, customer rights and security procedures. See here.
- The EDP Group also undertakes to manage the information in order to ensure the protection of the integrity and confidentiality of the supplier's affairs. See here.
Know more about Cyber and Information Security
For EDP, it is crucial that access to network, IT systems and data is assured at all times. The main risks stem from technical failure, human error, malicious attacks, weather events, natural disasters or terrorist attacks. Managing such risks, including contingency plans, is crucial to ensuring business continuity.
Information Security Policy
Information is a strategic asset for EDP, providing additional advantages in terms of innovation, coordination with partners and quality of customer service. Click here.
Information on how EDP processes personal data provided through the EDP.com website. Click here.
Ensure your security, the security of your online operations and the protection of your personal data. Learn how to protect yourself from fraudulent attacks.
Learn How to Identify
Emails and other fraudulent contacts
Emails are often used as a gateway for a hacker to access your computer. There are also other ways to get your personal data: by telephone or by SMS. Learn what to do.
Protect your computer
Learn how to protect the information on your computer and your data when you browse online.