The customer is at the center of the decisions!
The energy sector is undergoing rapid transformation at all levels. The customer came to be at the center of the industry's decisions, so that continuing and accelerating this transformation will lead to major changes in the way we deal with our customers, and how they deal with energy themselves.
Anticipating these transformations, and testing them in advance, is crucial to responding to and keeping up with the changes customers are looking for, so maintaining an increasingly active innovation role in this area is essential.
Our projects are mainly directed at private and corporate clients of EDP Comercial (Portugal and Spain) and EDP Smart (Brazil).
Innovation in Customer Solutions translates into the following objectives:
- Focus on quality of service to retain high value customers;
- Digitalization to transform customer experience and reduce costs;
- Promote new cross-selling solutions (for example services, solar energy, e-mobility).
We prepare the future!
The future is prepared today, and to that end, we approach and invest in technologies and projects with great potential in the future, promoting our growth.
Some of our Customer Solutions projects:
Drivit's goal is to provide tools that can help drivers cope with everyday burdens, reducing the impact the car has on our environment and the public space at large.
