Starting today, EDP customers* with hearing impairments will be able to pose their questions about invoices, tariffs, contract changes and other issues through a simple video conference call in Portuguese sign language via the Serviin system.This feature makes it unnecessary for customers to go to a store or to be accompanied by a third person to mediate communication. At the website www.portaldocidadaosurdo.pt, customers will find an interpreter at their disposal, who will facilitate communication with the company.EDP Group's adhesion to Serviin's services expands and facilitates interaction with the hearing-impaired public, creating a new dynamic between the parties.EDP, an world leader in the Dow Jones Sustainability Indexes, shows increased concern for the communication needs of the hearing-impaired and takes another important step towards the strengthening of its social responsibility. It should be remembered that since 2002 EDP enjoys an agreement with the Portuguese Association of the Blind and Visually Impaired (ACAPO) which allows customers referred to as visually-impaired to receive their respective bills in Braille.*Electricity customersHours of service: From 8 a.m. to 8 p.m., Monday to Friday (including holidays).