edp news

EDP Comercial closes all its stores and agents as of March 20

Thursday 19, March 2020

This decision reinforces the measures applied in the context of combating the COVID-19 pandemic. EDP Comercial keeps its customer service through digital channels and by telephone.

All EDP Comercial stores and exclusive agents will be closed from this Friday, March 20, for an indefinite period. This happens as a part of the measures that are being applied to reduce social contact and contain the COVID-19 pandemic. Since last Monday, the company has only kept in operation, and with restricted service, about half of the 41 stores and 25 exclusive agents that will also close from tomorrow onwards in order to strengthen the protection measures for customers, partners and employees.

EDP Comercial's teams continue to provide customer service through the various digital and automatic means available. In the edpOnline area - via the mobile or desktop application - it is possible to send meter readings, clarify doubts, consult invoices, manage changes to the contract and also to choose the option of electronic invoicing. Customers can also use the telephone service: through the 808 53 53 53 it is possible to deal with the usual operations that are done in the stores and, at the toll free number 800 10 53 53, they can also send meter readings and ask for payment references.

EDP Comercial customers can also clarify any doubts or perform operations remotely, by consulting the customer area at edp.pt. On the website, in addition to the frequently asked questions area, they also have the contact form and the virtual assistant who in a simple way answers the questions asked.

In order to support the consumers, EDP Comercial also decided that it will suspend all power cuts for residential customers and small businesses scheduled for this week, a measure that will continue for a while. In addition, it is implementing measures that make it possible to make the payment deadline more flexible, through the deferral of the payment date or through the installment of the amount in debt, without interest. To do this, customers must express their intention through the usual digital or automatic channels, and wait for an answer from EDP, which will try to answer to the requests as soon as possible.

EDP thus seeks to contribute to the elimination of contagion risks without compromising the ability to respond to the needs of its customers. The updating of these contingency measures will always depend on the evolution of the outbreak and on the recommendations of the public health agencies that EDP is constantly monitoring.