Who Are They

social dimension

Valuing involvement

We foster close relationships and trust with our stakeholders, incorporating their input and expectations into decision making.

We identify and aggregate our stakeholders into four categories, depending on their characteristics and interests:

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Value Chain
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The Value Chain segment tends to value as critical issues such as: energy tariffs and prices, the composition of electric bills, climate change (namely the promotion of energy efficiency in consumption) and innovation (smart grids).

Market
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The market segment considers as critical issues such as financial sustainability (including debt, macroeconomic context and the EDP Group’s strategy) and regulations, fees and subsidies (regulatory context).

Democracy
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The Democracy segment identifies as the most relevant issues climate change (promoting energy efficiency in consumption, investment in renewable energies and energy tariffs and prices (tariff deficit).

Social and Territorial Surroundings
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The Territorial and Social Organization segment gives particular emphasis to issues such as public lighting, climate change (promoting energy efficiency in consumption and investment in renewable energies) and rates and energy prices (price of electricity and tariff deficit).

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University
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Dialogue Channels:

  • E-mail
  • Annual attendance auscultation process
  • Regular meetings
  • Phone

Relevant topics:

  • R&D Strategy
  • Transparency in communication
  • Smart grids/electric mobility
  • Innovation and investment in new technologies
  • Attracting and retaining talent
Media
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Dialogue Channels:

  • EDP Site
  • Press releases
  • Phone
  • Email

Relevant topics:

  • EDP Brand
  • Water projects and renewable energy
  • Rates and energy prices
  • Social and environmental responsibility
  • Innovation (smart grids; wind offshore)
ONG
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Dialogue Channels:

  • Auscultation Channel
  • Collaboration Protocols
  • Formally constituted committees

Relevant topics:

  • Climate change
  • Environmental and biodiversity protection
  • Energy efficiency
  • Innovation and new technologies
  • Promotion of renewable energy
Political Powers and Regulation
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Dialogue Channels

  • Face-to-face meetings
  • Formally constituted channels
  • Representation in various committees
  • Letter
  • Email
  • Phone

Relevant topics:

  • Rates and energy prices
  • Supply Quality and Insurance
  • Energy planning
  • Management of assets - prudent investments
Local Communities
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Dialogue Channels:

  • EMAS Registration
  • Population surveys
  • Facilitator area regarding contacts with EDP - specific email boxes used for clarification of the population in the website dedicated to new ventures
  • Distribution of leaflets in the mailboxes of neighboring populations showcasing the evolution of the construction work of new developments
  • Public information sessions

Relevant topics:

  • Safety conditions of infrastructure
  • Promotion of renewable energy
  • Regional socio-economic development
  • Energy Access
  • Street lighting
Investors
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Dialogue Channels:

  • Dedicated telephone line and emails
  • Roadshows
  • Investor Day
  • General Meetings
  • Annual and quarterly reports

Relevant topics:

  • Debt / financial deleveraging and rating
  • EDP Group Strategy
  • Dividends
  • Risk management
  • Business ethics
Customers
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Dialogue Channels:

  • Customer Ombudsman
  • Shops for personal assistance and virtual agency
  • Call center
  • EDP Website
  • Advertising campaigns

Relevant topics:

  • Creating appropriate solutions/services
  • Quality and safety of energy supply
  • Promotion of energy efficiency in consumption
  • Contractual conditions
  • Reputation and trust
Suppliers
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Dialogue Channels:

  • Website EDP - Suppliers area\
  • Electronic Purchase System – Sinergie\
  • Regular meetings/personal contact\
  • Dedicated telephone line and emails\
  • Training and events

Relevant Topics:

  • Internationalization Opportunities\
  • Promotion of health and safety at work and social standards in the supply chain\
  • Risk management\
  • Conditions and contractual obligations \
  • Innovation and development of new technologies
Contributors
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Channels of dialogue:

  • Commissions for Workers and Prevention and Security
  • Feedback from Meetings
  • Annual Meetings
  • EDP Intranet
  • Climate Studies

Relevant topics :

  • Recognition for the work done
  • Appropriate remuneration and recognition
  • Reconciling work and family life
  • Health and safety at work
  • Ethical conduct