Involve Stakeholders

Strategic Vision

The management of stakeholders is a demanding exercise in sharing and transparency for companies in their relationship with society and, in particular, with the entities that affect or are affected by its operations.

To listen, understand and work with our stakeholders through a dynamic process that creates shared value allows us to anticipate challenges, minimize business risks and create new relationship opportunities.

The involvement of stakeholders in governance models is therefore more than an example of good business practice: it is a competitive lever with a positive impact on the EDP Group’s performance .

Mission and objectives

To contribute to the effective and genuine involvement of the EDP Group stakeholders in all countries, surpassing simple compliance with the formal requirements of the law, is the mission of thestakeholders Management of EDP Group, whose goals are:

  • To dynamically and systematically identify the stakeholders that influence and are influenced by the activities of EDP Group;

  • To be familiar with the perceptions EDP Group stakeholders have of the company and what issues they consider relevant in to interaction with the organization;

  • To strengthen the relationship of trust, transparency and proximity to all EDP stakeholders;

  • To integrate stakeholders’ expectations with the management of the EDP Group;

  • To identify emerging risks and opportunities in the relationship with the stakeholders;

  • To identify, explore and develop new opportunities to create value either through dialogue with the various areas and business units of the EDP Group, or through the promotion of many-leveled projects with the stakeholders;

  • To turn the stakeholder management into a tangible exercise with a positive impact in the company.


The stakeholder methodology of the EDP Group is based on its relationship policies and procedures and is divided into four stages of operation:

Inside view

  • Identification, segmentation and stakeholder selection;
  • Identification of relevant topics;

External view

  • Definition of an auscultation model of the stakeholders to know the issues they consider relevant, as well as their expectations and perception of EDP;
  • Identification of risks and opportunities;

Action plan

  • Defining the relationship model with the stakeholders;
  • Definition of actions to manage important issues, in line with the strategy and objectives of the EDP Group;

Monitoring and reporting

  • Relationship status tracking with the stakeholders;
  • Identification of good practices and lessons learned;
  • production of information required with respect to the results achieved and the annual publication of a stakeholder report;

EDP Group

Stakeholder Relationship Policy

The involvement of Stakeholders in the EDP Group is a strategic priority for maintaining open and transparent dialogue between the Company with its Stakeholders.

EDP Group

EDP Stakeholder Engagement Procedures

These Procedures establish minimum requirements to connect with external stakeholders on all Business Units fully owned by EDP Group.

EDP Group

Stakeholders Report 2018

About the relationship between the EDP Group and its stakeholders, the external consultation process was carried out in 2018. In this report, we present the results of this study.

Stakeholder and Institutional Relations Department
Av. 24 de Julho, 12, Torre Nascente – 3º1249-300 LisboaPortugal
We identify and aggregate our stakeholders into four categories, depending on their characteristics and interests:
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Value Chain

The Value Chain segment tends to value as critical issues such as: energy tariffs and prices, the composition of electric bills, climate change (namely the promotion of energy efficiency in consumption) and innovation (smart grids).


The market segment considers as critical issues such as financial sustainability (including debt, macroeconomic context and the EDP Group’s strategy) and regulations, fees and subsidies (regulatory context).


The Democracy segment identifies as the most relevant issues climate change (promoting energy efficiency in consumption, investment in renewable energies and energy tariffs and prices (tariff deficit).

Social and Territorial Surroundings

The Territorial and Social Organization segment gives particular emphasis to issues such as public lighting, climate change (promoting energy efficiency in consumption and investment in renewable energies) and rates and energy prices (price of electricity and tariff deficit).

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Dialogue Channels:

  • E-mail
  • Annual attendance auscultation process
  • Regular meetings
  • Phone


Relevant topics:

  • R&D Strategy
  • Transparency in communication
  • Smart grids/electric mobility
  • Innovation and investment in new technologies
  • Attracting and retaining talent

Dialogue Channels:

  • EDP Site
  • Press releases
  • Phone
  • Email


Relevant topics:

  • EDP Brand
  • Water projects and renewable energy
  • Rates and energy prices
  • Social and environmental responsibility
  • Innovation (smart grids; wind offshore)

Dialogue Channels:

  • Auscultation Channel
  • Collaboration Protocols
  • Formally constituted committees


Relevant topics:

  • Climate change
  • Environmental and biodiversity protection
  • Energy efficiency
  • Innovation and new technologies
  • Promotion of renewable energy
Political Powers and Regulation

Dialogue Channels

  • Face-to-face meetings
  • Formally constituted channels
  • Representation in various committees
  • Letter
  • Email
  • Phone


Relevant topics:

  • Rates and energy prices
  • Supply Quality and Insurance
  • Energy planning
  • Management of assets - prudent investments
Local Communities

Dialogue Channels:

  • EMAS Registration
  • Population surveys
  • Facilitator area regarding contacts with EDP - specific email boxes used for clarification of the population in the website dedicated to new ventures
  • Distribution of leaflets in the mailboxes of neighboring populations showcasing the evolution of the construction work of new developments
  • Public information sessions


Relevant topics:


  • Safety conditions of infrastructure
  • Promotion of renewable energy
  • Regional socio-economic development
  • Energy Access
  • Street lighting

Dialogue Channels:

  • Dedicated telephone line and emails
  • Roadshows
  • Investor Day
  • General Meetings
  • Annual and quarterly reports


Relevant topics:

  • Debt / financial deleveraging and rating
  • EDP Group Strategy
  • Dividends
  • Risk management
  • Business ethics

Dialogue Channels:

  • Customer Ombudsman
  • Shops for personal assistance and virtual agency
  • Call center
  • EDP Website
  • Advertising campaigns

Relevant topics:

  • Creating appropriate solutions/services
  • Quality and safety of energy supply
  • Promotion of energy efficiency in consumption
  • Contractual conditions
  • Reputation and trust

Dialogue Channels:

  • Website EDP - Suppliers area\
  • Electronic Purchase System – Sinergie\
  • Regular meetings/personal contact\
  • Dedicated telephone line and emails\
  • Training and events


Relevant Topics:

  • Internationalization Opportunities\
  • Promotion of health and safety at work and social standards in the supply chain\
  • Risk management\
  • Conditions and contractual obligations \
  • Innovation and development of new technologies

Channels of dialogue:

  • Commissions for Workers and Prevention and Security
  • Feedback from Meetings
  • Annual Meetings
  • EDP Intranet
  • Climate Studies

Relevant topics :

  • Recognition for the work done
  • Appropriate remuneration and recognition
  • Reconciling work and family life
  • Health and safety at work
  • Ethical conduct