The customer is at the center of the decisions!
The energy sector is undergoing rapid transformation at all levels. The customer came to be at the center of the industry's decisions, so that continuing and accelerating this transformation will lead to major changes in the way we deal with our customers, and how they deal with energy themselves.
Anticipating these transformations, and testing them in advance, is crucial to responding to and keeping up with the changes customers are looking for, so maintaining an increasingly active innovation role in this area is essential.
Our projects are mainly directed at private and corporate clients of EDP Comercial (Portugal and Spain) and EDP Smart (Brazil).
Innovation in Customer Solutions translates into the following objectives:
- Focus on quality of service to retain high value customers;
- Digitalization to transform customer experience and reduce costs;
- Promote new cross-selling solutions (for example services, solar energy, e-mobility).
We prepare the future!
The future is prepared today, and to that end, we approach and invest in technologies and projects with great potential in the future, promoting our growth.
Some of our Customer Solutions projects:
Our investments in startups
A revolutionary new approach to bring affordable solar electricity to everyone in Bangladesh and beyond through a peer-to-peer solar energy trading platforms based on distributed ledger technology. Solshare was announced as part of the 2018 Cohort of Global Technical Pioneers of 2018 by the World Economic Forum.
Portuguese startup that provides Identity Authentication security solutions, throughout the deployment of world leading user recognition and access management systems, able to secure billions of user’s accounts.
Aiming to make the daily experience of charging electrical devices and gadgets a lot easier and more natural, EGG Electronics developed EGG PowerStation, an innovative charging dock that allows to charge up to 15 devices simultaneously plus 2 USB.
Help homes and buildings around the world maximise energy efficiency, lower carbon footprints and cut energy bills. Zypho is a heat exchanger that extracts wasted energy from your shower tray/plughole to preheat cold water that travels to the shower’s mixing valve. There are already more than 10,000 units installed in 15 countries across 4 continents.